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On this page, you should find everything you need to answer any question about
our company, fulfillment & shipping of your order and other miscellaneous
questions you might have. If not, please click the Contact Us link below.
Thanks!
If you have previously ordered from us before June 7, 2006 and would like to
check the status of those orders, please log into your old account through this link: Old Customer Login
Action-HQ Limited
Hong Kong S.A.R., P.R.C.
Tel: +[852] 2786-5151
Fax: +[852] 2786-5252
Office hours: 9:30am-6:30pm Monday-Friday
Hong Kong time.
Excludes any official public holidays in Hong Kong:
For 2008: 4/4, 5/1, 5/12, 6/9, 7/1, 9/15, 10/1, 10/7, 12/25, 12/26.
› About Us
› Contact Us
› Loyalty Rewards
› Safetybox
› Video Game FAQ
› Anime Video FAQ
› Preorder and Shipping Policy
› Privacy Policy
› Disclaimer
› Terms & Condition
› Support emails are managed at helpdesk.action-hq.com
Frequently Asked Questions
- What is Loyalty Rewards?
- How does shipping work at Action-HQ.com?
- How do preorders work at Action-HQ.com?
- What does my order status mean in the My Account page?
- Is there a limit to how many of one item a customer can buy?
- How can purchases be paid for at Action-HQ.com?
- In what condition is the merchandise sold on Action-HQ.com?
- How do coupons and gift vouchers work at Action-HQ.com?
- What kind of credit card security does Action-HQ.com operate with?
- Can I make a purchase by using my friend's/relative's credit card?
- What is Action-HQ.com's refund policy?
- Why can't I find the items you sell on shelves in my local stores?
- How is the information I give to Action-HQ.com used?
1. What is Loyalty Rewards?
Loyalty Rewards (previously known as Loyalty Bank) is our loyalty program for frequent buyers at Action-HQ.com.
As its name implies, it rewards you for your long-term patronage of our online store. The more you buy, the more
you save for your next purchase with us. By registering and ordering at Action-HQ.com,
you are automatically entered into our Loyalty Rewards program. You earn Loyalty
Dollars based on 5% of your total product cost excluding any shipping & handling
fees, gift certificate, coupons or special promotions. After your order is shipped, you will
receive your Loyalty Rewards via email in the form of a Gift Voucher which you can redeem at any time. The email is
automatically generated and sent by our system so if you do not receive it, please check your spam folder.
Each Loyalty Dollar is equal to one US dollar on our site. Loyalty Dollars cannot be redeemed for cash and
have no monetary value off-site or on any other site partnered or affiliated with Action-HQ.com unless specifically
stated otherwise. Please see Gift Vouchers for more information on how to redeem and use your Loyalty Rewards Gift Voucher.
2. How does shipping work at Action-HQ.com?
On all in-stock products offered on our site, we usually give you same-day (but
sometimes later depending on the availability as noted in the product
description) fulfillment to get your package out to you as fast as possible.
All items are packed carefully for shipping by our trained fulfillment staff
to ensure your items' safe arrival, no matter where you live. As for rates,
delivery times and package tracing, please consult our Preorder and Shipping
Policy on site to learn more about your options (such as insurance) and
make the shipping choice that's right for you. To provide you with the best
service possible at the most reasonable cost, all packages are registered
and signature is required for receipt.
3. How do preorders work at Action-HQ.com?
Action-HQ.com offers customers the ability to preorder certain items/promotions. This enables us to arrange ahead of time with manufacturers/distributors to have enough in stock to meet demand. How this benefits you:
- Get our best price when the item is released. (We only preorder based on demand and once we sell out, it will likely cost us more to restock. Sometimes we even sell through our preorder quantities!)
- Reserve yours early so you do not miss out. (Sometimes manufacturers/distributors will reduce preorders if there is not enough available stock.)
As collectors ourselves, we look at preordering as the ultimate convenience to the collector, and we strive to ensure that all preorders are filled. However, preorders are NEVER 100% guaranteed for various reasons and we will not charge until around 1-2 weeks in advance of delivery to start the fulfillment process and to confirm your order. If, for unforeseen reasons, we are unable to fill your preorder after billing you, a refund will be issued to your credit card.
You may not cancel your preorder items after they have arrived into our warehouse, though you may cancel them beforehand. By placing a preorder, you agree to abide by these TERMS.
Please go to Preorder and Shipping Policy for information about combining in-stock and preorder items and about payments made by Paypal.
4. What does my order status mean in the My Account page?
If you order status is set at:
- Processing - Your order is currently in the
processing stage. If this status does not change within 5 working days, please
contact orders@action-hq.com.
- Preorder - All or part of your order
is for items that currently has not been released or where we have not received
the item(s) into our warehouse. Your order will be processed accordingly.
- Pending - Your order is on hold
because your credit card transaction failed or we need further information from you. You should
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Help FAQ